At The Brain Cooler, we want you to be completely satisfied with your purchase.

15-Day Return Policy

If you are not completely satisfied with your purchase, you may return your unused product within 15 days of delivery for a refund or exchange.

To be eligible for a return:

• The item must be unused and in its original condition.
• The product must be returned in its original packaging with all included accessories.
• Proof of purchase or order number is required.
• Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of products that:

• Have been worn or used.
• Are damaged due to misuse, abuse, or improper care.
• Were purchased as final sale or clearance items.
• Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery. We will gladly replace the item or provide a full refund at no additional cost.

Return Process

To initiate a return:

• Contact our Customer Support team at info@thebraincooler.com.
• Include your order number and the reason for your return.
• If your return is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to your original method of payment within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We are happy to exchange unused products for a different size or color, subject to product availability.

Questions?

If you have any questions about this Return & Refund Policy, please contact us:

Email: info@thebraincooler.com

Website: www.thebraincooler.com

We appreciate your business and thank you for choosing The Brain Cooler.